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A smile makes all the difference

Customer service at its best

A smile makes all the difference
Boots

Do you ever notice that someone in a shop has made a difference to how your life is happier?

I feel strongly that in a community such as we have in Rye that the staff or owners of the shops or even the cafes or restaurants or pubs or bars can do just that.

I have been recently so impressed by the new pharmacist in Boots. I say new but actually Rachel Snee has been running the pharmacy in Boots since September 2022. Where does time go? Please don’t answer that!

I remember a time when your prescription was not ready and there were boxes all over the floor waiting to be dealt with. Customers were a bit peeved and some tempers overflowed.

Rachel has conquered that chaos and now provides a smooth and competent service. I spoke to manager Lauren and explained that I was so impressed by Rachel's efficiency with a smile. Thank you Rachel.

Perhaps you would like to say who has made you smile in Rye’s commercial world. I hope no-one would promote anyone who you think is unfriendly or surly. Perhaps they are having a really bad day!

Tags: Business

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